How Raymond James transformed call center operations with data

Discover how leading Financial Services provider Raymond James is working with Qlik® to drive digital transformation in its customer contact centers.

In this webinar, Raymond James Financial will discuss their team’s journey, sharing the value they were able to create with the Qlik platform, including:

  • Reducing manual operations by 500 hours per month
  • Standardizing metrics to support better-informed decision-making
  • Freeing up contact center managers to focus on improving contact center service quality

Raymond James Financial will be joined by Qlik’s Niall Gallacher and Paul Van Siclen. They’ll be showcasing the latest developments in the Qlik platform, and walking through common solutions in call center and operations management analytics.

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About Raymond James Financial

A diversified financial services firm, Raymond James Financial is focused on providing trusted advice and solutions for individuals and institutions. The business has over 3,000 locations in the United States, Canada and around the world.

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Webinar Speakers

Paul Van Siclen
Global Director, Industry Solutions
Bio »

Niall Gallacher
Senior Director, Industry Solutions,
Bio »

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