Companies that deliver superior customer experience are reaping benefits in terms of profitability, growth and risk mitigation. Traditionally financial services firms attack data and analytics challenges in siloes as opposed to seeing it from the customer’s perspective. The digital transformation in the age of customer experience demands that firms provide a wholistic view of the customer which combines customer satisfaction ratings with traditional risk reward equation.
In this On Demand webinar you will learn:
- The organizational advantages of adopting a modern analytics platform
- How to combine customer experience data with the risk reward equation
- A practical application using data provided by FinTech company The Lending Club
Join us for Risk and Reward in the Age of Customer Experience
Risk and Reward in the Age of Customer Experience